Privacy Policy


Effective Date: January 1, 2025
Last Updated: January 1, 2025

Welcome to Starslivery! Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application, website, and associated services ("Services").

By using Starslivery, you consent to the data practices described in this Privacy Policy.

1. Information We Collect

We collect information in three main ways: information you provide, information we collect automatically, and information we get from third parties.

1.1 Information You Provide to Us

When you create an account or use the app, you provide the following:

For Riders:

  • Full Name

  • Phone Number

  • Email Address

  • Profile Picture (optional)

  • Payment Information (credit/debit card or wallet—processed securely through third-party payment gateways)

For Drivers:

  • All of the above, plus:

  • Driver’s License Number

  • Vehicle Information (make, model, plate number)

  • Insurance and Registration Documents

  • Bank Account Information (for payouts)

1.2 Information Collected Automatically

When you use the Starslivery app, we collect:

  • Device Information: Make, model, operating system, device ID

  • Location Data: Real-time GPS location for pickup, ride tracking, and drop-off (even when app is running in the background for drivers)

  • Usage Data: Time of login, trip start/end times, duration, features used, errors/crashes

  • Log Files: IP address, access times, browser/app version, referring pages

1.3 Information from Third Parties

We may collect or verify information from:

  • Payment Providers for transaction verification

  • Background Check Agencies (for drivers)

  • Social Media Accounts (if you sign up via Facebook, Google, etc.)

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Service Delivery

  • Matching passengers with nearby drivers

  • Real-time tracking of rides

  • Processing payments

  • Managing trip history and receipts

2.2 Customer Support

  • Answering inquiries

  • Investigating complaints

  • Providing ride-related help

2.3 Safety & Security

  • Fraud detection and prevention

  • Driver verification and background checks

  • Emergency response features

2.4 Communications

  • Transactional notifications (trip status, receipts, etc.)

  • Promotional messages and offers (you can opt out)

  • Important policy updates

2.5 Analytics and Improvement

  • Monitor app performance

  • Develop new features

  • Understand user behavior for better UX

3. Sharing of Information

We do not sell your personal data. We only share it in limited cases:

3.1 With Other Users

  • Riders receive: Driver’s name, vehicle info, profile photo, and contact (masked or real)

  • Drivers receive: Rider’s name, location, and contact (masked or real)

3.2 With Service Providers

We work with third parties for:

  • Payment processing (e.g., Stripe, Razorpay)

  • Cloud hosting (e.g., AWS, DigitalOcean)

  • Analytics (e.g., Google Analytics)

  • Communication (e.g., Twilio for SMS, Firebase for push notifications)

3.3 For Legal Reasons

We may disclose your information:

  • If required by law, regulation, or court order

  • To enforce our Terms of Service

  • To protect against fraud or misuse of our platform

4. Data Retention

We keep your information:

  • For as long as your account is active

  • As required by law (e.g., trip records for regulatory audits)

  • To resolve disputes and enforce our agreements

When you request account deletion:

  • We delete or anonymize your personal data within 30 days (unless legally required to retain it)

5. Your Rights

Depending on your jurisdiction (like the EU, UK, California), you may have the right to:

  • Access a copy of your data

  • Correct or update incorrect data

  • Delete your data (“right to be forgotten”)

  • Restrict processing or object to certain uses

  • Data portability

  • Opt out of marketing messages

To make a request, email us at privacy@starslivery.com. We may need to verify your identity first.

6. Cookies & Tracking Technologies

The Starslivery app and website may use:

  • Cookies (on the website only)

  • In-app tracking tools (to analyze usage patterns)

  • Third-party SDKs for features like maps and crash reporting

These tools help us deliver a smoother, faster, and more relevant experience. You can control some tracking features in your device settings.

7. Data Security

We use industry-standard security measures including:

  • HTTPS encryption

  • Secure server infrastructure

  • Two-factor authentication for admin access

  • Access controls and role-based permissions

However, no system is 100% secure. Please use strong passwords and update your app regularly.

8. Children’s Privacy

Starslivery is not intended for individuals under 18. We do not knowingly collect data from children. If we find such data has been collected, we will delete it immediately.

9. International Transfers

If you’re using Starslivery from outside our main operating country, your data may be transferred to and processed in that country. We ensure such transfers comply with local laws (e.g., Standard Contractual Clauses for EU users).

10. Updates to This Policy

We may update this Privacy Policy periodically. When we do:

  • We will revise the “Last Updated” date

  • Notify you through the app or email in case of material changes

Your continued use of Starslivery after the update means you accept the changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:

Starslivery Privacy Team
📧 privacy@starslivery.com
🌐 www.starslivery.com